I suggest you ...

Allow users to edit knowledge base and add link to support forum in web interface

Two improvements to help users find information and support:

1. Allow users to edit knowledge base in order to build out useful documentation (like the FAQ). Creating a moderator role populated by community members would help with management (like a wiki).

2. Add a link in the web interface to http://support.tvshowtime.com/ or http://support.tvshowtime.com/knowledgebase (in particular, the sidebar). There is no link currently, and it is very difficult and unintuitive to find the support/feedback pages.

These changes would reduce the admin support load and allow crowdsourcing helpful documentation.

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    srdavis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      General: General

      Feedback and Knowledge Base